Clinical Informatics Specialist


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Job Number 48332
Posted 7/13/2017
Account EMHS
Department Clinical Informatics
Location EMHS - Blue Hill Memorial Hospital, Blue Hill, ME 04614
Schedule Regular Full-time
Shift Day
Hours 8:00 a.m. - 4:30 p.m.
Job Details **Please Note- This position will be stationed at Blue Hill but will split time between Blue Hill and Maine Coast Memorial Hospital.**

This description is representative of a Clinical Informatics Specialist– Intermediate level. The successful candidate will be hired at a Clinical Informatics Specialist level (Associate, Intermediate, or Senior) commensurate with education and experience.

Job Summary:

The Informatics & Education Specialist facilitates the integration of IS information and knowledge to support healthcare staff in decision making, design, education and implementation of the EMR and related processes at assigned EMHS Member Organizations. The primary role of the Informaticist is to serve as a "bridge" between EMHS physicians/clinicians, EMR Stewardship, Information Services (IS) and other key EMR stakeholders to educate, support, facilitate change and assure optimal use and evolution of EMHS healthcare information technology (HIT) assets. This individual is expected to exercise direction and judgment with minimal supervision while conducting training and assisting with parts of a project or process within the department. It is important this person can understand, technically, how systems interrelate with other departmental systems applications. This position works closely with Member Organization staff to meet their site-specific needs as well as with departmental manager, clinical application analysts and the CMIO/CNIO in providing the analysis of workflow process (current and future state) and gap identification required to support the application that will automate or improve upon the current system. The Specialist works with a team on phases of application implementation, systems analysis, and assists with preparing detailed specifications from which programs will be written. Routine maintenance of training accounts, user guides, training scripts, and periodic updates will also be expected (for those centrally located this will be a larger focus and expectation).

The specialists that are assigned remotely to a member orgainziation will provide systematic rounding with end-users to reinforce the initial training, faciliate and diseminate information on updates or issues to the functionality or workflows and provde at the elbow support to end-users. The specialists will approach their support and education from a workflow / role perspective and understanding of the specific venue the staff work in. They will be required to round with end-users on the off shifts and weekends. While the majority of the initial training will be conducted by the central support staff via SMART Classroom trainings, the remote staff will be expected to provide training if the situation or schedules require it. Ensuring adequate coaches at the member orgainizations are trained and appropriate numbers in place to meet the needs will be essential.

Job Responsibilities:

· S/he will assist physicians and clinical staff with a variety of EMR-related tasks including:

o Utilization of existing system functionality;

o Education and training on new systems/functionality;

o Processes and workflows;

o Submission of requests for EMR changes or new functionality

· Demonstrates an understanding of EMHS Information Systems applications;

· Works in conjunction with clinical application analysts in reviewing process, assisting with design of future state, assisting with resolutions of identified gaps, and developing and designing curriculum and educational strategy for implementing clinical applications, including, but not limited to:

o Clinical Order Entry (Nursing and Providers)

o Clinical Documentation

o FirstNet

o SurgiNet

o IView

o Batch Charge Entry

o PowerChart View (Providers, Support Staff and Medical Students Message Center

o Registration/Scheduling Applications

o Centricity

· Facilitates/teaches Millennium and Centricity applications classes for EMHS;

· Facilitating the work of Stewardship-appointed Task Teams and assuring that appropriate collaboration between IS and clinicians occurs at all levels;

· Keep stakeholders informed of the status of their questions/requests;

· Participates in workgroups defining the integration of the clinical applications into the clinical workflow;

· Participates in reviewing clinical processes to assist in design of new documentation and/or applications;

· Maintains technical skills and Incorporates professional nursing standards and accountability into informatics tools;

· Assists with the development of competency-based educational activities, using adult learning principles;

· Maintains database of completed competencies;

· Assists in the development of policies and procedures that are required to implement and maintain the clinical applications with the focus on patient safety;

· Participates in system testing and validation;

· Displays a willingness to make decisions or seek out direction from Senior Specialists, Manager, or Director;

· Includes appropriate people in decision making process when necessary;

· Demonstrates effective time management skills;

· Assists in the development of workable implementation plans with regard to change management; communicates changes effectively; builds commitment and overcomes barriers;

· Must be able to continually learn, develop and present new educational material;

· Must focus on providing excellent customer service to end users;

· Demonstrates the EMHS Caring Behaviors;

· Expected to work various schedules to support EMHS implementations;

· Other duties as requested

Other Skills Required:

• Should demonstrate understanding of how clinicians would maximize the use of the electronic medical record in rendering quality patient care and analysis of information.

• Ability to interact effectively with clinicians, peers, management and vendors in a manner that represents EMHS positively.

• Effective communication skills and attention to detail, with effective follow-through and commitment to excellence, as well as the ability to provide clear and accurate directions and able to train others.

• Excellent organizational and interpersonal skills with experience of working under pressure with precision and accuracy.

• Ability to cope with rapidly changing priorities and continual backlog of work.

• Ability to read, analyze, and interpret the most complex documents.

• Ability to respond to the most sensitive inquiries and complaints.

• Ability to write reports, business correspondence, and develop procedural manuals.

• Ability to develop effective and persuasive presentations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to understand and interpret technical concepts.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to write clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.

• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.

• Understanding of LEAN process skills preferred.

• Understanding of Change Management models.

• Assists with process flow mapping for current and future states, identifies gap analysis and works with Member Organization staff to develop resolutions for the gaps.

• Makes constructive recommendations for changes to meet the unique clinical needs required to improve workflow.

• Works with staff (IS and clinical) to identify alternative solutions when requested technical solution not available.

Physical Requirements:

• Must be able to facilitate in a classroom environment for long periods of time.

• Must be able to walk throughout Member Organizations to provide "at the elbow" support.

• Must have access to transportation and be able to travel throughout EMHS. This position will require travel to the various VNA locations.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Busy office environment, seated at a desk or in meetings, walking throughout assigned Member Organization, or standing in a classroom for extended periods of time. The noise level in the environment is usually moderate.

• Must be able to occasionally work variable hours and weekends.

• Occasional overnight travel required.

Job Requirements:

Associate Level

• Associate's Degree or higher in a clinical profession preferred or equivalent experience (4 years)

• Registered Nurse preferred

• National certification in informatics preferred

• Must be proficient with Microsoft Office applications

• Familiar with process analysis and workflow concepts/documentation preferred

• Background in clinical and/or healthcare Information Systems, electronic medical record preferred

• Experience with teaching or educating adult learners

Intermediate Level

• Bachelor's Degree or higher in a clinical profession preferred or equivalent experience (8 years)

• Registered Nurse preferred

• National certification in informatics preferred

• Must be proficient with Microsoft Office applications

• Familiar with process analysis and workflow concepts/documentation preferred

• Background in clinical and/or healthcare Information Systems, electronic medical record preferred

• Experience with teaching or educating adult learners

Senior Level

• Bachelor's Degree or higher in a clinical profession preferred or equivalent experience (8 years)

• Registered Nurse preferred

• National certification in informatics preferred

• Must be proficient with Microsoft Office applications

• Familiar with process analysis and workflow concepts/documentation preferred

• Background in clinical and/or healthcare Information Systems, electronic medical record

• Experience with teaching or educating adult learners

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
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