Call Center Rep


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Job Number 50633
Posted 11/17/2017
Account Mercy Hospital
Department CLINICAL NUTRITION SERVICES
Location MERCY STATE STREET, ME 04101
Schedule Pool/Per Diem
Shift Day/Evening
Hours 10:30am-7:00pm
Job Details Job Summary:
Under the supervision of the Manager of Clinical Nutrition and the daily direction of the Clinical Dietitians and Technicians, the call center rep is responsible for the nutritional care of all infant through geriatric inpatients. Duties include accurate and timely order entry using an electronic ordering system, answering patient calls in the call center, patient visitation, menu collection, and menu selection assistance. Duties may also include preparation and delivery of nourishments and enteral formulas as well as producing reports for patient meal service. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.

Formal training in nutrition or a sanitation course is preferred.
Diet office and/or food service experience preferred. Must be computer literate with strong data entry skills. Must have analytical and problem solving skills as well as strong communication and customer service skills. Excellent interpersonal skills are required for the incumbent to communicate in a positive, encouraging manner with patients and families in detailing care requirements. The incumbent must deal professionally and effectively with medical staff and coworkers in explaining and guiding the nutrition facet of patients care and resolving problems. Must be highly accountable as the incumbent's work and judgment directly impacts patient care. The incumbent has access to confidential patient information.

Required:
A High School Diploma or GED is preferred.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
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