Director of Clinical Effectiveness


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Job Number 51075
Posted 11/14/2017
Account EMHS
Department Clinical Performance
Location EMHS - Douglas Brown Building, Bangor, ME 04401
Schedule Regular Full-time
Shift Day
Hours 8:00am-4:30pm
Job Details Job Summary:

The Director, clinical effectiveness (CE) will be responsible for facilitating the application of the best knowledge, derived from research, clinical experience and patient preferences to achieve optimum processes and outcomes of care for patients while reducing un-necessary variation in clinical care and un-necessary utilization.

The Director, clinical effectiveness (CE) will report to the EMHS Chief Quality Officer. The Director will be responsible for providing leadership and strategic direction to achieve the highest level of clinical effectiveness across the EMHS Care Continuum. He/she will be an agent for change and foster best practices in improved clinical processes and management towards cost savings.

The Director will support the Chief Quality Officer in prioritizing system-wide CE initiatives. Working in close collaboration with nursing, physicians, and other disciplines, the Director will help create a "best-in-class" culture of process improvement that clinical and administrative department leaders and their staffs throughout the System fully own, adopt, and are accountable for.

The Director will ensure appropriate stakeholders are involved and kept informed in order to sustain system wide cost reduction and improved clinical outcomes.

The Director will work in a highly matrixed environment and will partner with local member organizations to develop the CE function at the local level to ensure standard and consistent approaches to quality. The director will be ultimately responsible for the sharing and dissemination of lessons learned and evidence based practice models.

The role will integrate advanced project management and improvement methods to facilitate & influence sustainable clinical performance improvements.

The Director will provide mentorship to clinical teams and providers as they design and implement system wide changes.

Job Functions and Duties:

· Directs and oversees Clinical Effectiveness Program

• The Clinical Effectiveness Program develops and uses innovative analytic methods to study and improve health care quality and patient safety throughout EMHS Healthcare Systems (EMHS). The robust evaluation of quality initiatives and the dissemination of these initiatives are primary goals.

· Communicates progress to Quality Department and Quality Council

· Facilitate the allocation of resources as needed for CE project work

· Facilitate the managements of benefit realization of all Clinical Teams - actual to expected

· Provides status reports to Executive Sponsor on progress to plan and benefit realization

· Identifies and communicates system barriers and plans for management/resolution

· Ensures consistent communication process across the organization

· Establishes monthly Clinical Effectiveness operational communication

· Mentors Clinical Team leaders

· Works with Clinical Effectiveness Team Leaders to ensure that evidence and leading practice updates are communicated and revised in clinical practice guidelines on a regular basis

· Develop an extensive understanding of the system organizations, strategies and mission, its operations and department leaders and their relationship to the EMHS Strategic Plan

· Establish department goals that align with the EMHS Strategic Plan that aim to improve CE to EMHS patients and employees. Matrix with member organization clinical team functions to align quality goals, monitor progress, facilitate improvement projects, and disseminate lessons learned across the system

· Utilize improvement methodology such as Lean/Six Sigma to improve processes and involve staff in quality action teams and lead the facilitation and dissemination of results throughout the system

· Manage, mentor, and coach the department personnel; build and sustain a highly capable and engaged team and foster a team-centered culture wholly consistent with that of the System. Develop CE within the quality leaders and staffs.

· Stay current on developments in the healthcare industry; anticipate changes and their corresponding impact on the System organizations; provide strategic counsel and new thinking that add value to the System.

· Additional duties as assigned and as necessary for the evolution of the Quality Division and CMO team.

Education and Certifications:




· A Master's Degree in a work-related discipline or equivalent combination of education and experience is required;Nursing or other health care related degree preferred.

· Certification and/or Expertise in LEAN, Six Sigma, or Change Management

· Certification in Project Management is highly desired, but not required

Experience, Competencies, and Personal Characteristics:




· Solid experience in healthcare settings. Minimum 5 years with patient process improvement processes. Experience working in a dynamic and growing organization is highly desirable. Experience with the entire continuum of care settings such as inpatient, outpatient, home care, long term care, behavioral care, office practice, and telehealth is desirable.

· Capable of quickly gaining a strong understanding of Quality, Patient Safety, Patient Experience, and Clinical Information Systems.

· Capable of building effective relationships within the quality team, and with member organization clinical teams.

· Capable of quickly gaining a basic understanding of CMS certification requirements and accreditation standards.

· Strong analytical and problem-solving skills. Experience resolving issues through innovative problem solving and solution development.

· "Big Picture" thinker, with ability to carry out required analyses and develop solutions to achieve strategic goals.

· Possesses a continuous improved mind set. Tackles challenges and issues with a fresh approach; is creative and thinks "out of the box".

· Proven leadership and influencing skills. Demonstrated experience leading employees through well-established performance management skills. Excellent track record of developing and growing staff. Has successfully developed a high performance work environment and culture.

· Detailed, thorough and well organized with the ability to proactively manage multiple priorities/ projects and meet tight deadlines. Possesses excellent delegation skills.

· Outstanding written and oral communication skills; good listening capability; skilled at clearly and concisely communicating with all constituencies; can structure and effectively lead business meetings and assign responsibilities and hold people accountable.

· Exceptional interpersonal skills; success at cultivating strong relationships with internal and external stakeholders and creating partnerships at all levels within the organizations and System.

· Technology savvy including experience working with data logic and defined CMS requirements. Ability to analyze and display data for learning at top executive and frontline level. Strong Excel, Word, and Power Point skills. Familiarity with Cerner is a plus.

· Highly confident, results-driven person. Focused on achieving the goals of the system.

· Unquestionable personal integrity. Exudes credibility and professionalism. Quickly build confidence in others. Team player and understands his/her role in relationship to others.

· A highly committed continuously learning individual with the necessary drive and stamina to respond to the demands of the system and work collaboratively to achieve results.

Working Environment: Busy office environment, seated at a desk, with option to stand, for extended periods of time. Work involves computer and telephone. Member organization site visits will be required frequently. Interaction with colleagues via video and telephone conference calls required. Schedule may require occasional evening or weekends.

Supervision Exercised: - Matrixed relationship with Member organization clinical teams.

Physical Requirements
Sedentary work requiring good manual dexterity for keyboarding. Work requires repetitive motions of wrists, hands and fingers. Must have correctable vision to work with a computer monitor, excellent hearing and listening skills to receive and give detailed information through oral communication. Extended periods of sitting, with option to stand, at computer. Travel within buildings between departments, between member organizations and outside of the office to meetings is involved. Ability to communicate in person and over the telephone, effective public speaking, to work independently and in team environments, works under pressure with precision and accuracy, and handle multiple projects simultaneously.




Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.
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