Clinical RIMS Administrator (semi-flex EMHS location)

Job Number 51086
Posted 11/15/2017
Account EMHS
Department Risk Management
Location EMHS - Cianchette Building, Brewer, ME 04412
Schedule Regular Full-time
Shift Day
Hours 8:00am-4:30pm
Job Details This positionwill spend at least two days per week at the EMHS home office in Brewer, but may have flex base location at another EMHS member organization.

Position Summary:

The Clinical Risk Information Management System Administrator (RIMS Administrator) will utilize an in-depth knowledge of the RL Solutions software, knowledge of the EMHS clinical information system(s), solid experience in risk management in a clinical setting to support and train EMHS Core Users and File Managers in the development, use, and improvement of the RL Solutions application in all facets of its implementation, including but not limited to:

· Software functionality and features

· Software configuration capabilities and tools

· User roles and scope for configuration and maintenance

· Alert configuration and maintenance

· Report generation

· Auto-reports configuration and maintenance

The RIMS Administrator is the individual who interfaces with clinical and non-clinical core users and File Managers to support the most appropriate and efficient use of the RIMS and must possess basic technical competency and be comfortable performing configuration tasks. In collaboration with IS Programming, the RIMS Administrator will configure the software to meet organizational requirements, provide support to end users regarding configuration needs and issues. The RIMS Administrator and the dedicated IS Programming resources, together with the RIMS Business Owner, or Executive Sponsor will serve as the RL Solutions Support Team.

Job Functions and Duties:

1) Support the use, development, and improvement of the Risk Information Management System (RL Solutions).

· Supports implementation of clinical information systems using a demonstrated thorough understanding of the decision support software available.

· Builds, tests, maintains and creates detailed documentation of application changes and updates.

· Leads upgrade components of solutions as planned throughout the EMHS system. (Sr)

· Effectively gathers, and synthesizes end user functional requirements and streamlines the development of solutions from design to release.

· Gather, analyze, and document user feedback to locate or resolve sources of problems

· Makes constructive recommendations for changes to meet the unique clinical needs required to improve workflow.

· Assists in the development of workable implementation plans with regard to change management; communicates changes effectively; builds commitment and overcomes barriers;

· Promotes standardization of system/organizational processes

· Participates in the necessary design, build, integration or interface activities with other Project Teams, as well as other ancillary systems

· Work as part of a project team to coordinate database development and determine project scope and limitations.

2) Partner with IS Programming, RL Solutions software support, and Core Users to accomplish the work necessary for system optimization.

· Takes a responsible and disciplined approach to achieving priorities. (I)

· Manages multiple tasks/projects simultaneously while remaining organized and detail oriented.

· Deals effectively with changing requirements and priorities and promotes changes positively to the staff. (Lead)

· Meets deadlines

· Keep stakeholders informed of the status of their questions/requests

· Promotes standardization of system/organizational processes.

· Coordinates and leads the education of Core Users and File Managers. (Sr.) Maintains confidence, grace and respect when dealing with customers and other IS staff. Ability to maintain composure in heated discussions or awkward situations.

· Maintains confidence, grace and respect when dealing with customers and other staff. Ability to maintain composure in heated discussions or awkward situations.

· Works well in group problem solving situations; Uses reason when dealing with emotional topics.

· Communicates clearly and professionally by expressing information and ideas verbally and in writing.

· Demonstrates a passion for caring for others.

· Responsible for improving the productivity of others by building talent and empowering co-workers.

3) Perform clinical risk management duties as assigned in support of the System, or on limited basis individual Member Organizations.

· Analyzes or assess risks & risk events for understanding;

· Assists clinical leaders with analysis and corrective action related to event reporting.

· Evaluate whether mitigation/prevention strategies are sustained and effective.

· Spreads "lessons learned" from adverse events, as well as successful initiatives throughout the organization.

· Supports Member Organizations' Significant Event Assessment Team activities, including:

o Ensures timely filing of required state notices and reports.

o Conducts RCAs on serious and Sentinel Events

o Compliance with Maine State Sentinel Event reporting law

o Supports Member Organizations in preparation of Executive Summaries of Sentinel Event RCAs for Hospital Quality and Board Reports as needed.

· Conducts staff education on RM topics.

4) Other Duties

a) Willingly performs other duties as assigned.*

*Note: the duties listed above reflect the majority of the duties of this job and does not, nor is it intended to, reflect all duties that may be required for an incumbent in this job to perform.

Education and Experience:

· Bachelor's degree required; master's degree preferred.
  • Active Maine RN license or eligibility to obtain required.

·At least 3 years' experience in clinical risk management required.

· Certification in Healthcare Risk Management, or within 12 months of hire, required.

Experience, Competencies, and Personal Characteristics:

1) Reasoning Skills:

a) Knowledge of, and ability to interpret, univariate and basic multivariate statistics required;

b) Working understanding of the research cycle and research methods required;

c) The ability to analyze problems, collect data, establish facts and draw valid conclusions, understand and interpret sophisticated clinical processes and flow.

2) Technical Skills:

· A strong working knowledge of PC hardware, Microsoft Windows, and Microsoft Office


· An understanding of networking concepts and confidentiality/security issues;

· Strong proficiency with MS Windows and MS Office products required;

· Communication Skills: Excellent oral and written communication, organizational, and

interpersonal skills required;

· Good telephone personality; must like working with people and have the ability to ascertain user needs.

3) Presentation Skills:

· The ability to communicate effectively, effectively present information and respond to questions, and explain technical concepts in layman's terms.

Working Environment:

· Busy office environment, seated at a desk, with option to stand, for extended periods of time.

· Work involves computer and telephone. Some travel is expected.

Reasoning Ability:
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and interpret technical concepts.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.


· Direct reports: None

· Report to: EMHS AVP Risk Management

· Matrix reporting to: EMHS Dir. of Patient Safety; EMHS Dir. of IS Integration

Physical Requirements

· Sedentary work requiring good manual dexterity for keyboarding.

· Work requires repetitive motions of wrists, hands and fingers.

· Must have correctable vision to work with a computer monitor, excellent hearing and listening skills to receive and give detailed information through oral communication

· Extended periods of sitting, with option to stand, at computer.

· Some travel to various sites and Member Organizations.

· Ability to communicate in person and over the telephone, effective public speaking, to work independently and in team environments, work under pressure with precision and accuracy, and handle multiple projects simultaneously.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.