Credentialing Database Administrator

Job Number 53167
Posted 3/7/2018
Account EMHS
Department Credentialing & Prov Data Mgmt
Location EMHS - Douglas Brown Building, Bangor, ME 04401
Schedule Regular Full-time
Shift Day
Hours 8:00am-4:30pm
Job Details Job Summary
The Credentialing Database Administrator will support the configuration, implementation, maintenance, and security of the database for all EMHS users. Manages the daily reporting, monitoring, evaluation and development of the credentialing computer systems and data used to make decisions in CPDM; assures continuous quality management of data standards key to ensuring that information is useable and actionable. This role will be a point of contact for the vendor and is responsible for maintaining and managing the EMHS relationship with the software in accordance with our contracted agreement. This position will be responsible to identify, develop and support implementation of process improvements that will further support the department structure and needs. Additionally this position is responsible for coordination of all software related audit and maintenance procedures, upgrades (with limited IS assistance), implementation and maintenance of system enhancements and portals, consistent methodology, addressing issues/process improvements. This position will have a direct reporting responsibility to the department's Director.

Job Duties:

•Maintain a functional test and production environment for EMHS credentialing and enrollment software; including portals, data integrations and reporting functions
•Maintains database consistency with ongoing monitoring of fields, templates and reporter functionality
•Establish and monitor project plans for all new implementations or continued maintenance of system enhancements and portals
•Confirm project requirements; confer with others on project team
•Protects database by enforcing policy and procedures; specifying user level of access. Defines, develops and manages user access and permissions in order to protect and ensure the integrity of the database and all applicable related portals, systems, etc.
•Establish and maintain credentialing database training procedures for new staff/users
•Ensures operation of equipment by completing preventive maintenance requirements; following vendor instructions; troubleshooting malfunctions; calling for repairs; evaluating new requirements and techniques.
•Assures the ongoing maintenance and updating of systems in accordance with scheduled updates and coordinates downtime procedures for all systems with the appropriate IS department resource and vendor(s).
•Maintains import and export functionality in conjunction with the Credentialing Data Analyst
•Assesses training needs among data users and coordinates training activities.
•Maintain ongoing education to support cross-training opportunities among team
•Assists leadership with the collection, analysis and maintenance of department statistics and team metrics.
•Establish close working relationships within department and with various departments across system
•Performs as a solid team player and works closely with all staff, specifically the Director and Data team members.
•Assists Director with strategic planning efforts in relation to technology and service standards.
•Processes and distributes appropriate correspondence
•Maintains working knowledge of applicable regulations, policies and procedures.
•Represents the office to internal and external customers as appropriate
•Performs miscellaneous job-related duties as assigned.

Note: the duties listed above reflect the majority of the duties of this job and does not, nor is it intended to, reflect all duties that may be required for an incumbent in this job to perform.

Education and Experience:
Associate's degree and at least three (3) years' relevant experience required or high school diploma/GED and at least seven (7) years of relevant experience required; bachelor's degree preferred.

Advanced working knowledge of Microsoft Office and Windows Operating System required.

Experience with ECHO, A Healthstream Company, credentialing software highly preferred.

Experience with SQL database administration preferred.

Regulatory Requirements: General understanding of the medical staff organization and Joint Commission/Healthcare Facilities Accreditation Program/National Committee for Quality Assurance standards. State/federal/licensure regulations, particularly as it relates to credentialing and provider data preferred.

Knowledge, Skills, and Abilities
•Excellent attention to details and problem solving skills required
•Ability to research and analyze documents
•Ability to work independently, set priorities and meet deadlines with minimal supervision
•Strong working knowledge of word processing, spreadsheets, data entry, data base experience and other computer related skills. Experience with other Microsoft Office products and HealthStream ECHO credentialing software preferred.
•Ability to communicate effectively, both orally and in writing.
•Must be able to communicate well with a wide variety of contacts at all levels of the organization.
•Must be able to work cohesively in a team oriented environment and be able to foster good working relationships with others both within and outside the organization.
•Ability to maintain confidentiality, work with deadlines and manage multiple priorities.
•Ability to maintain a high degree of professionalism and independent judgment in response to complex sensitive issues and decision-making.
•Ability to train employees, to include organizing, prioritizing, and scheduling work assignments.
•Employee development and performance management skills.
•Must have the ability to analyze data from conceptualization through presentation of the data; proficiency with analytical tools such as Microsoft Excel, knowledge of data analysis methodology and use of presentation software.

Supervision Exercised
Provides leadership coverage, when assigned.

Supervision Received (ability to act independently)
Reports to the Director. Must be an organized "self-starter" requiring little supervision in order to focus on and accomplish tasks

Organizational Impact

Typical Contacts (Internal/External)
All levels of customers (internal and external to EMHS) including peers, leadership, clinical and administrative staff.

Physical Requirements
•Works in a normal office environment, requiring the ability to frequently respond to unpredictable situations. Time may be spent sitting at a computer, collaborating with other healthcare team members. Able to work sitting at work station, using a keyboard, working in front of a video display monitor most of the day.
•Repetitive wrist and hand motion.
•Extended use of telephone.
•The ability to reach and stretch intermittently.
•Moderate walking throughout the facility.
•Light lifting of files and manuals
•Occasional long and irregular hours
•Must be willing to travel by air and ground.
•Tolerance for frequent interruptions
•Flexibility, dexterity, visual acuity, hearing acuity.
•Must be able to speak and communicate clearly and effectively.
•Must be able to adapt to frequently changing work priorities.
•Must be able to travel to various EMHS/non-EMHS sites as there may be occasional travel for off-site meetings, education and/or conference(s).

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.